Refund Policy

Effective Date: 21st December, 2023

Thank you for shopping at East-side Furniture! We want to ensure your satisfaction with every purchase. Please read our refund policy carefully.

1. Returns and Refunds:

a. Damaged or Defective Items: If you receive damaged or defective items, please contact us at [info@eastsidefurnitureonline.com] within 7 days of receiving the order. We will arrange for a replacement or issue a refund.

b. Change of Mind: If you change your mind about a purchase, you may return the item within 7 days of receiving it. The item must be in its original condition, and the customer is responsible for return shipping costs.

2. How to Initiate a Return:

To initiate a return, please contact us at [info@eastsidefurnitureonline.com] with the following details:

Order number
Description of the issue
Clear photos of damaged or defective items (if applicable)
Our customer support team will guide you through the return process.

3. Refund Process:

a. Damaged or Defective Items: Upon approval, we will process a refund or send a replacement, as per your preference.

b. Change of Mind: Once the returned item is received and inspected, we will issue a refund for the cost of the item. Shipping costs are non-refundable.

4. Exceptions:

a. Custom or personalized items are not eligible for returns unless they are damaged or defective.

b. Clearance or sale items are final sale and not eligible for returns or refunds.

5. Contact Us:

If you have any questions or concerns about our refund policy, please contact us at [info@eastsidefurnitureonline.com].

6. Changes to the Refund Policy:

We reserve the right to update our refund policy at any time. Changes will be effective immediately upon posting on the website.

Thank you for choosing East-side Furniture! We appreciate your trust in our products and commitment to customer satisfaction